Comcast Business offers a range of phone services tailored to different business needs. Here's a summary of what their services include, based on the provided search results:
Types of Comcast Business Phone Services:
* Voice Mobility: Suitable for 1-24 lines, allows using your own devices (including a mobile app) to make and receive calls with your business number. Features include call forwarding and voicemail.
* Business VoiceEdge®: A cloud-based PBX system ideal for businesses with 1-5000+ users. It includes features like an automated attendant, hunt groups, readable voicemail, and audio conferencing. It often comes with the option of using business-grade wireless desk phones.
* PRI Trunks: For businesses that want to maximize their investment in on-site PBX equipment, offering reliable calling. Supports 6-184 trunks.
* SIP Trunks: A scalable trunk technology suitable for businesses with multiple locations, offering flexibility and business continuity features. Supports 6-800 trunks.
* Basic Phone Service: Offers unlimited local calling and Caller ID, suitable for basic voice needs, fax machines, or card readers.
Key Features Commonly Offered:
* Unlimited nationwide calling.
* Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold.
* Voicemail (including readable voicemail in some plans).
* Automated Attendant for routing calls.
* Hunt Groups to ensure calls are answered by a team.
* Online portal or app for managing features and settings.
* Mobility features to take calls on the go using a mobile app.
* Call management tools like call park and call pickup.
Points from Reviews:
* Pros: Easy installation and integration, dependable service, good initial training and support, and useful features for remote work (like call forwarding to mobile). The mobile app is appreciated for managing the service on the go.
* Cons: Some users find the admin portal for managing services (especially phone service) not user-friendly. There can be issues with customer service, including long wait times and difficulty resolving issues. Some reviews mention that the service can be overpriced compared to competitors, and some features like video conferencing might be lacking. Reliability issues (like dropped connections) have also been reported by some users.
In summary, Comcast Business provides a variety of phone services with a range of features, aiming to cater to different sizes and types of businesses. While some users praise its reliability and features, others have concerns about the administrative interface an
d customer support.
